Charlotte's Performance-Guaranteed Property Management

Turn Rental
Challenges Into
Profitable,
Stress-Free
Investments

TouchPoint Property Management combines deep Charlotte market expertise with 11 owner-first guarantees—so your property delivers results, not headaches.

Get Your Free Rental Analysis See How It Works
11
Owner Guarantees
<3hr
Response Time
30
Day Placement
Our Commitments to You

11 Guarantees.
Zero Fine Print.

We back our work with specific, enforceable guarantees—not just marketing language. Our promises are measurable because accountability is non-negotiable.

30-Day Placement Guarantee

We place a qualified, screened tenant in your property within 30 days—or we keep working until we do. Vacancy is your enemy, not ours.

Placement Guarantee

Performance-Based Pricing

We don't collect a management fee unless we collect your rent. Zero earnings for us means zero cost to you.

Under 3-Hour Response

Every owner and tenant communication is answered in under 3 hours—a standard we hold ourselves to every single day.

12-Month Tenant Guarantee

If a tenant we placed defaults within the first 12 months, we find a replacement at no additional charge.

Eviction Cost Protection

We cover up to $1,000 in eviction-related legal fees for tenants we place, protecting your bottom line.

Rent Loss Protection

Through Survestor Landlord Insurance, eligible owners can access 2–8 months of rent loss guarantee coverage for added peace of mind.

Why Charlotte Owners Choose Us

The Antidote to
Franchise Property
Management

We built TouchPoint because Charlotte landlords deserved better than cookie-cutter management and hidden fees. Here's what makes us different.

11 Performance Guarantees

We back our work with 11 owner-protecting guarantees—from a 30-day tenant placement guarantee to eviction cost coverage.

Under 3-Hour Response

Every call and email gets a response in under 3 hours. You'll never be left wondering if your property manager actually read your message.

Performance-Based Fees

We don't get paid until we collect your rent. Our interests are perfectly aligned with yours—your success is the only way we succeed.

Deep Charlotte Expertise

Our team brings decades of collective experience in Mecklenburg County, letting us price and optimize your property better than any franchise.

Technology-Driven Operations

From e-payment processing to digital inspection notes and a 24/7 owner portal, we use modern tools so your investment runs around the clock.

Rigorous Tenant Screening

Every application undergoes thorough screening before we recommend a tenant—backed by a 12-month placement guarantee if anything goes wrong.

Full Legal Compliance

We monitor local housing ordinances, fair housing requirements, and insurance minimums so you're never caught off-guard by a compliance issue.

Trusted Vendor Network

Maintenance needs and property improvements get routed to our vetted network of reliable contractors—fast, fairly priced, and done right.

Full-Service Management

Everything Your Property
Needs to Perform

From finding the right tenant to handling the unexpected, we manage every detail so your investment runs without requiring your constant attention.

Charlotte Residential Management

Rent Collection

We handle monthly payment processing, disburse your earnings, and generate detailed statements—so you stop chasing late payments and start receiving them on time.

Search Charlotte Rentals

Property Marketing

A proven mix of digital promotions and traditional advertising puts your listing in front of the right local renters, minimizing vacancy and maximizing income.

Charlotte Investor Services

Owner Resources

Detailed financial reports eliminate tax-season stress, and our 24/7 owner portal means your statements are always a login away.

Tenant Screening

Every applicant goes through rigorous screening so the tenant who moves in is one you can count on—backed by our 12-month tenant placement guarantee.

Maintenance Coordination

When something breaks, we jump into action—triaging requests, dispatching trusted contractors, and keeping you informed without drowning you in details.

Charlotte Tenant Resources

Tenant Resources

We understand what tenants want. Our team uses this knowledge to optimize your properties and keep turnover low—increasing your monthly earnings.

Eviction Management

When the situation demands it, we guide you through the eviction process step by step—and cover up to $1,000 in legal fees for tenants we placed.

Property Inspections

Regular on-site visits give you documented peace of mind that your property is being cared for and your investment is protected.

Charlotte Realtor Referrals

Realtor Referrals

We work closely with Charlotte-area realtors to match investors and property owners with the right management partner from day one.

Our Story

Built to Be the
Antidote to Big
Franchise Management

At TouchPoint Property Management, we started with a simple frustration: too many Charlotte landlords were being treated as burdens by the big franchise players—handed cookie-cutter management, ignored between transactions, and hit with fees they never saw coming. We built TouchPoint to be the antidote.

Led by David Kerner and backed by a team with decades of collective experience in the Charlotte and Mecklenburg County market, we work individually with every owner to identify exactly how to improve their earning potential. No one-size-fits-all playbooks. No runaround. Just direct, transparent partnership built on local knowledge and genuine accountability.

We believe a great property manager should feel like a business partner, not a vendor. That's why we've put 11 owner-first guarantees behind everything we do—from how quickly we answer your calls to how we handle the rare bad tenant. When you work with TouchPoint, you're not just a number. You're an owner we're invested in helping win.

Start Your Partnership (704) 443-7470
Trust Badge
David
Kerner, Founder
Decades of Charlotte Market Experience
How It Works

From Analysis to
Profitable Property

Free Rental Analysis

We start by evaluating your property's income potential using current Charlotte market data—giving you a clear picture of what your investment can realistically earn.

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Customized Management Plan

Unlike franchise managers with rigid playbooks, we build a strategy tailored to your specific property, goals, and the nuances of your local market.

Marketing & Tenant Placement

We launch a targeted marketing campaign, rigorously screen every applicant, and commit to placing a qualified tenant in under 30 days—guaranteed.

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Active Day-to-Day Management

From rent collection and maintenance coordination to inspections and compliance monitoring, we handle every detail so your investment runs without requiring your constant attention.

Transparent Reporting & Communication

Monthly financial statements, a 24/7 owner portal, and a guaranteed under-3-hour response policy keep you informed and in control at every stage.

5
Common Questions

Answers From
Charlotte's Experts

It's one of the most common questions we hear—and the answer depends on your property and risk tolerance. We advise owners through the pros and cons, and our Pet Damage Guarantee covers up to one month's rent in pet damage for pets we place, which removes a major barrier for many owners.

We operate on a performance-based model: we don't get paid unless we collect your rent. There are no hidden fees designed to pad our margins—our earnings are tied directly to your success.

Our 12-month Tenant Placement Guarantee means we'll replace a defaulting tenant at no charge within the first year. We also cover up to $1,000 in eviction-related legal fees for tenants we place, so you're not left absorbing that cost alone.

We guarantee a response to all owner and tenant communication in under 3 hours. You'll always know your message was received and is being acted on.

Every application we receive goes through rigorous screening before a recommendation is made. We're looking for the right long-term fit for your property—not just the first person willing to sign a lease.

Our Satisfaction Guarantee allows you to cancel without penalty with 60 days' notice. We'd rather earn your continued business than lock you into something that isn't working.

Tenants submit requests through our system and we dispatch workers from our vetted vendor network to resolve the issue. You're kept informed throughout, with no surprise markups.

The big players treat every owner the same way regardless of their property or goals. We work individually with each client, drawing on deep Mecklenburg County knowledge, and we back everything with 11 specific guarantees—so our promises are enforceable, not just marketing language.

Start Today

Ready to Experience
the TouchPoint
Difference?

Get a free rental analysis and discover exactly what your Charlotte property can earn. No obligation. No hidden agenda. Just real numbers from real local experts.

Call (704) 443-7470 Email Us Today
(704) 443-7470
support@touchpointpm.com
Charlotte, NC
Get Directions to Charlotte Office